WE ARE COMMITTED TO:
1 Welcoming customers is our priority
● Providing an easily accessible reception and information area.
● Offering you the possibility to sit down.
● Maintaining a pleasant reception area and ensuring the cleanliness of the premises and the surrounding area.
● Answering letters within 48 hours and emails within 24 hours, throughout the year.
● Providing a thoughtful, fast, efficient and permanent telephone service.
● Training our staff and making them available to respond effectively to your requests.
● Taking an ethical approach with regard to sustainable development.
2 Facilitating access to information and requests
● Adapting our opening times to suit your needs throughout the year.
● Being open at least 305 days per year, including Saturdays and Sundays during the tourist season or for special events.
● Displaying and advertising our opening times in French, English, German and Italian.
● Displaying and advertising emergency numbers in French, English, German and Italian.
● Displaying the availability of certified accommodation during the school holidays on all advertising media, on the website and informing you at the counter.
● Providing free Wi-Fi access.
3 Providing information
● Adapting to the needs of our visitors and customers.
● Informing you about local and national tourist facilities (free of charge).
● Providing a permanent reception service, with staff who speak at least two foreign languages.
● Providing tourist maps, plans and guidebooks.
● Giving you access to our trilingual website: www.tourisme‐ouestvar.com
● Offering a tourist information service integrating New Information and Communication Technologies (social networks, mobile telephony, geolocation...).
● Providing printed tourist information in at least three languages about:
► All the certified tourist accommodation available, with at least the name of the establishment, the address, e-mail, website, phone number and the level of certification
► Cultural, natural and leisure monuments and sites with an indication of prices, periods and opening times, and the website, phone number and address
► Events and performances throughout the year
► Emergency telephone numbers.
● Updating this tourist information annually.
● Ensuring that the information on local tourist facilities is up to date and accurate.
● Presenting all the certified facilities in our area for all types of visitor.
4 Measuring the quality of our reception and customer satisfaction
● Making satisfaction questionnaires available to you.
● Recording your comments and suggestions. Processing any complaints within 72 hours.
● Measuring the quality of reception in order to improve it.
Complies with requirements of the brand Qualité Tourisme